Tasks a Medical Virtual Assistant Can Do

It is no secret that running a medical practice, whether in a large facility or a small clinic, requires tons of work. Sometimes, there are calls missed, appointments not scheduled right away, messages and/or faxes piling up, eligibility and benefits not verified, and even patient notes that needed to be done even after office hours! Yes, it is always helpful to hire an in-office staff. But did you also know there is another efficient – not to mention more cost-effective – way to hire help?

This is where Medical Virtual Assistants, otherwise known as Healthcare Virtual Assistants to some, come in.

But first, what is a Medical Virtual Assistant?

Medical Virtual Assistants are highly trained individuals working remotely for medical practices, providers and facilities across the globe.

Nowadays, Medical Virtual Assistants are quickly gaining the attention and appreciation they deserve. Thanks to an
ever-growing demand for their skills, many clinics and medical facilities have increased their efficiency
and patient turnaround time. Medical Virtual Assistants mainly support professionals with varied tasks.

So what tasks can Medical Virtual Assistants specifically do?

Administrative

Just like any other virtual assistant, medical VAs can generally do admin tasks. This includes, but not limited to:

• appointment setting
• EMR/EHR management
• calendar management
• organizing your database
• supply management
• handle the intake of referrals and new patients
• manage cancellations
• send reminders to patients
• keep track of supplies
• help with e-faxing and sorting faxes
• verify eligibility and benefits

Virtual Receptionist

Just like an in-office receptionist, a medical VA can also do the same tasks. An MVA can take messages,
handle phone calls, schedule appointments, reply to text messages, handle emails, and resolve issues. An advantage of having a virtual receptionist is that your calls will always be answered in a timely manner. Your calls can be screened thereby lessening spam or unnecessary calls.

Medical Coding, Billing, and Bookkeeping

This task is more specific and only VAs who have undergone appropriate training to handle such a role
can do it. Medical coders and billers handle insurance claims for the clinic and are in charge of managing
payments, invoices, and medical claims. They take care of all communications with insurance companies
including preauthorization and claims approval thereby making verification time shorter and easier.
Moreover, a medical virtual assistant can also handle financial reports so the doctor or clinic manager
can forecast cash flow and check expenses in general.

Live Medical Scribing and Transcription

Electronic health records (EHR) are crucial in any clinic setup. With the help of a skilled medical virtual
assistant, tasks that include using the EHR system can be done faster. A certified MVA can join the exam
room and chart or document details in real-time. A medical scribe can automatically organize a doctor’s
assessment and create referrals on the spot. A medical transcription VAs task is to transcribe recorded
patient and doctor interactions.

Marketing and Tech Support

Growing a clinic and looking for new patients is challenging. Through a medical VA that understands
such needs, there will be significant patient acquisition. With a VA, a clinic’s website can be updated,
social media presence can be felt, and reviews can be made more positive. A medical virtual assistant
can create campaigns that target patients in an area. Furthermore, tech-savvy virtual assistants can
provide extra support to your patients when it comes to dealing with appointments. They can even
update or set up new medical software and train the staff.

Medical Virtual Assistants are skilled in what they do because they have healthcare or allied health degrees and/or background such as nursing, pharmacology and physical therapy. Their profession is proof that they can follow tasks up to the dot and with commitment. Plus, Velp Staffing Solutions makes sure each and every MVA is highly vetted and trained. From recruitment to training to final certification and even when the MVA is already working with a client, QUALITY is always Velp’s top priority. So whatever online task there is in a clinic, a Velp Medical Virtual Assistant can surely execute them in a timely and precise manner.

If you are ready to hire a Medical Virtual Assistant or you just want to start exploring this option, please feel free to contact us and we will help you get started smoothly! For only $8 per hour with no lock-in contracts and no set up fees, you get to hire a HIPAA-Certified Medical Virtual Assistant from Velp Staffing Solutions – the most reliable source of virtual assistants with proven track record of excellence and quality.