Medical Virtual Assistants (MVA), sometimes also called Healthcare Virtual Assistants (HVA), help doctors continue their healthcare services. Their importance has become more significant during the pandemic, and up until today, many clinics are keeping them as part of the team mainly because they can make operations flow better and faster. While working in a remote location, a medical virtual assistant can provide excellent medical services
through modern technology. They can perform tasks such as front office or receptionist duties, phone calls, insurance verification or verifying eligibility and benefits, prior authorization, live medical scribing, and so much more.

The demands for hiring a medical VA have been rising. This also makes the selection process more tedious because their capabilities need to perfectly fit with global medical practice. Here are the key aspects that you need to look for when hiring a medical virtual assistant.

Medical Background/Relevant Experience

If you are looking to hire new staff, you will need someone who possesses the right training and
expertise. This is exactly what all reputable healthcare virtual assistants have. A qualified VA is
one who knows best practices and common medical terminologies. For this very reason, hiring
someone who has medical background such as a nurse is ideal. Nurses do not need further
training when it comes to patient chart organization, drug prescriptions, and laboratory follow-
ups. The only training they will most likely need is handling your clinic’s electronic medical
record and understanding insurance policies.

Relevant experience goes hand in hand with professionalism. Make sure that you choose a
medical VA who has the right experience and exhibits professionalism because these are the
footing as to your patients will perceive your practice. This is why VAs who are trained based on
medical field standards are the best options.

Language Skills

Communication is necessary for all aspects of life. When in the medical field, relaying the right
message to patients and/or significant others is paramount otherwise it can bring about harm.
Thereby, you need to select a medical virtual assistant who speaks your language well. Your VA
has to relay medically related details with clarity and precision at all times. Fortunately, there
are many VAs out there who are multi-lingual for you to choose from.

Reliable Background

In healthcare, confidentiality is a must. Since you are dealing with dozens of patients, you need
someone you can trust to document their care. A credible and trustworthy virtual assistant is
essential which is why you need to do a background check prior to hiring one. A reputable
medical VA should be HIPAA (Health Insurance Portability and Accountability Act) certified and
has undergone an NBI background check. This ensures the safety of your patients and their
records.

Organization Skills

Dealing with loads of medical charts and other records, answering calls, setting schedules, lab
result follow-ups, and insurance prior authorization are some of the key tasks a medical virtual
assistant does. A virtual assistant must have clerical skills and technical background along with
the capacity to understand the medical billing process. Depending on what tasks you need to be
offloaded from your clinic, always make sure that your VA can do all of these even when under
tons of pressure.

There are a lot of virtual assistant companies available today. One of the highly recommended virtual assistant companies that guarantees good reviews is Velp Staffing Solutions – the most reliable virtual assistant company to date. Pricing for a dedicated medical virtual assistant is only $8 per hour. Flat rate, cancel anytime. It’s easy to talk to them to learn more and/or make arrangements to get started with a medical virtual assistant. Schedule a FREE CONSULTATION and check out what Velp can do for you. All Virtual Assistants possess a medical background or allied health and related background, exceptional communication skills, reliability and organizational skills. Velp is also known for its quality of virtual assistants, quality of service, great management and its fair pricing.