Medical offices get countless of phone calls every day and most of the time, only about 20% can be answered by the front desk staff. After all, the front desk works on so many things besides answering (and making) phone calls. As a result, constantly ringing phones become a major operational issue in many medical practices. Instead of continually adding more employees to handle more calls, smart practices are outsourcing this task to Certified Medical Virtual Assistants who are capable of handling calls competently and courteously, operating according to specific protocols determined by the client. Voicemails will be returned, more appointments will be scheduled, more patient queries will be answered, more followup calls completed. This means you and your in-office staff can focus more on the patients and on other office tasks. This, of course, will make your patients happier, your staff more efficient and everyone less frustrated.